How to cancel Optery, pause billing, or get a refund
Several of Optery’s one-star reviews are about billing, usually a renewal the reviewer didn’t expect. These are the steps from Optery’s own help pages and terms of service.
By Jean Luc Poitier, SEO and growth marketing strategist · Optery Reviews · Updated September 29, 2026 · Checked November 1, 2026
The short version
Cancel from the Account page at app.optery.com. The plan stays active until your paid term ends, then becomes the Free Basic tier. Cancelling is also how you stop auto-renewal. Within 30 days of your first purchase, cancel and then email support@optery.com for a full refund. If you can’t get into your account, email the same address: Optery’s FAQ lists it for help with billing or subscription changes.
Cancel Optery step by step
1. Log in and open the Account page
Sign in at app.optery.com and go to your Account page. Billing and subscription controls sit at the bottom of the page.
2. Choose pause, change, or cancel
Click “Pause Subscription” to stop billing without closing anything. To move between Monthly and Yearly or change tiers, use the Upgrade and Downgrade buttons on the Plans page; you don't need to cancel first. To end the plan, click “Cancel Subscription”.
3. Keep the confirmation
Save the confirmation email. Billing stops, and the plan runs to the end of the term you paid for before dropping to Free Basic.
4. Inside 30 days? Ask for the refund
If this is within 30 days of your first purchase and you want your money back, email support@optery.com after cancelling. The refund arrives in 5 to 10 business days.
Pausing instead of cancelling
Some reviewers use Optery in bursts: a few months to clear their listings, a break, then a return when the listings creep back. Pausing suits that pattern. So does stepping down to Core ($3.99/mo), which keeps monthly automated scans and removals running at the lowest paid price.
Avoiding a surprise renewal
Put your renewal date in your calendar the day you subscribe. Yearly plans renew for another year, and at the full non-promotional price if you bought on a sale. If you only want one term, you can cancel straight away: the plan still runs to the end of the term you paid for. If a charge looks wrong, Optery asks you to email support@optery.com, and its terms say it will give notice before charging an amount different from what you authorized.
Leaving for good?
If you’re cancelling because the service didn’t suit you, our Optery alternatives page matches each common reason for leaving to a service that handles it better. The manual opt-out guide covers doing it yourself, and the free plan keeps the scan and opt-out links.
Cancelling Optery FAQ
How do I stop Optery from auto-renewing?+
Cancel the plan. Optery subscriptions renew automatically at the end of each monthly or yearly term, and cancelling is how you turn that off. Your plan stays active until the term you paid for ends, then drops to the Free Basic tier.
Can I get a refund from Optery?+
Yes, within 30 days of your first purchase. Cancel your plan, then email your refund request to support@optery.com. Optery says refunds are processed within 5 to 10 business days, after which the account moves to Free Basic. The guarantee covers individual accounts, not business accounts, and Optery's terms rule out prorated refunds for the rest of a term after that window.
I subscribed in the iPhone or Android app. How do I cancel?+
Cancel in your app store's subscription settings. Optery's terms say app-store subscriptions are managed there, and refunds for them are handled by the app store under its own rules.
Does Optery delete my data when I cancel?+
Cancelling a paid plan moves you to the Free Basic tier; it doesn't close your account. To close the account itself, ask support@optery.com. Some reviewers who cancelled asked for exactly that.
Will my price change at renewal?+
It can. Optery's terms say a plan renews at the then-current non-promotional rate, so a plan bought with a sale discount renews at full price unless you cancel or change it first.