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81 reviews from

Optery BBB reviews

BBB Accredited since 2021 (A- rating), with Optery's highest average customer score.

4.8
★★★★★
avg · 81 reviews
5★
77
4★
0
3★
0
2★
0
1★
4
All 81 reviews
View on BBB

BBB reviewers skew strongly positive: multi-year customers describe large reductions in their online exposure and praise the before-and-after reporting. The rare one-star reviews dispute removal progress on specific search results, and Optery responds to each with an offer to audit the account.

BBB rates Optery 4.8 across 81 ratings

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What reviewers on BBB say

FS
Fate S
2026-09-14
BBB
★★★★★

Excellent service and support had a very positive experience with Optery. Their service is thorough, easy to use, and gives me much more control over my personal information online. What has impressed me most is their customer support. Whenever Ive had a question or needed help with my account, their team has been responsive, patient, and genuinely helpful.I especially appreciate the transparency of the removal process and being able to see the progress being made. Protecting personal information online can feel overwhelming, and Optery has made the process much more manageable for very satisfied with the service and would confidently recommend Optery to anyone who is serious about reducing their personal information exposure online.

DC
Diane C
2024-08-04
BBB
★★★★★

Optery can be a REALLY amazing service, but it can also be a VERY slow service. Weve got 6 members on their top tier Ultimate plan for $25 a piece monthly. For at least 3 of our members LESS THAN 5 removal requests were sent out in the last month. Even when theyve got + exposures. One member had only 1 opt-out sent in the last month. Which basically boils down to $25 for 1 opt-out for that member. Only after reaching out to support did they start submitting opt-outs. Aside from that, its a really great product. They usually add a ton of new brokers to their portfolio every so often. Havent seen any additions lately though. Something might be happening behind the scenes Im unaware of. Just seems like Optery had slowed to a halt. Aubrielle in customer service is great. Not sure what happened to her. tends to copy and paste answers responding like an NPC. We used to have 14 family members on their top plan, but figured with how expensive it is, and how slow the removals were going, $300 a month wasnt worth it.

AK
Ani K
2024-12-25
BBB
★★★★★

Optery has proven remarkably effective at protecting my personal information online. When I first used their service, I was shocked to discover over 150 data broker listings containing my sensitive information - including details I never expected to be public, such as my car's VIN number. Within months, they successfully reduced these listings from 150 to just 23.What sets Optery apart is their thorough documentation process. They provide screenshots from each data broker's website showing the removal progress, saving me countless hours of individually verifying removals. This transparency gives me confidence that they're actively working on my behalf.The results have been tangible: I've experienced a significant decrease in spam emails and unsolicited sales calls. The service has been so effective that I've recommended it to several friends, all of whom have reported similar positive experiences. For anyone concerned about their digital privacy, Optery delivers real results with impressive transparency."

CG
Calvin G
2025-04-30
BBB
★★★★★

The initial setup of the product was about as easy as it could be. Provide some information, and let the product do it's work. I can't speak on the quality of the end result quite yet as I've only just started using the system, but so far it seems to be working EXACTLY as advertised.I had a couple of questions and wanted to provide some feedback (Dark theme mode, and Hardware Key authentication for the account), and the online chat support was VERY quick to reply (within just a few minutes), answered my questions, and seemed to accept my feedback in a positive manner.Because of my experience now after only just 2 days, I've gone ahead and purchased an Ultimate subscription, and am certain I won't regret it!

AM
Asia Marie H
2025-11-21
BBB
★★★★★

I wanted to express my profound gratitude to the entire team at Optery for their exceptional work and unwavering dedication. Their tireless efforts have been instrumental in diligently and effectively removing sensitive, unwanted personal information from various online platforms and data brokers. This proactive intervention has been crucial in restoring my digital privacy and safeguarding my personal image, which was previously compromised by the pervasive accessibility of such data.Optery's comprehensive approach, powered by a dedicated team of professionalsincluding their invaluable legal counsel and responsive support staffensured a seamless and highly effective removal process. Their expertise and commitment were evident at every step, delivering tangible and reassuring results.Initially, like many, I questioned the necessity of such a service, weighing the investment against the perceived threat. However, I can now unequivocally state that enlisting Optery's services was one of the most prudent decisions I've made to fortify my digital security and protect my identity. The peace of mind it offers is truly invaluable.I wholeheartedly and unreservedly recommend Optery to anyone concerned about their online privacy and the pervasive spread of personal data. Their service is not just effective; it's essential in today's digital landscape.Great job Optery!

BC
Brandon C
2023-12-15
BBB
★★★★★

Ive been using Optery for close to 2 years now and can confidently say it is the best Opt-out platform available today for protecting your information from being shared/sold and stolen online. And YES, YOU ARE AT RISK OF THIS! It drastically reduces your digital footprint of information by going to these nasty companies called Data Brokers which are extremely under-regulated data hoards, and opting you out and removing your (YES, YOUR) information from public view. Got an Ex thats stalking you? Getting Doxxed playing video games? Want significantly less junk mail (email too) and less spammy text messages? Want your full address and name to stop appearing in search results!? This is what Optery can help with. I have tried almost all of the somewhat decent looking competitors and none of them come close to the that Optery offers. Optery covers hundreds of brokers compared to DeleteMes 70. covers a decent amount of brokers, but doesnt match the quality and respect offered. Not to mention is run by a shady offshore company that runs its own as well. They claim to remove you from the same services that they run and own???Incogni spams all of your personal information to every broker with their request to opt you out. Optery customer service is top-notch. Extremely knowledgeable and reliable. You have a random question at midnight? Theyre there to answer it most of the time! Special shoutout to Aubrielle in the customer service department!The dashboard is clean and years ahead of the competitors. They offer direct links and pictures to where your data is exposed for each broker. As well as screenshot proof of when its removed.For anyone reading this, Id recommend the Ulitmate plan as you get 270+ brokers covered and an assigned privacy agent for on your removals. The scan bot can only do so much. And on top of that, they offer continual monthly scanning.

RR
Randy R
2024-05-10
BBB
★★★★★

My wife and I both subscribe to Optery's core plan which was successful in identifying our information listed on 103 different websites. The Core plan was successful in removing the information from nearly 70% of those sites. The other 30% were not covered under the core plan. However, Optery did provide me the links to remove our information from the rest of those sites, which I was able to do. If you choose to do it yourself, be prepared to spend a lot of time sitting at a lap top visiting those websites. Some really make you jump through hoops to get your information removed. I think I have solved every captcha known to man. When my subscription ends in a year I may kick it up to the Ultimate plan so that I don't have to go through that again. It's amazing and downright scary the places that have/had our information. In some cases, it wasn't even correct. It has taken some time but I have notice a sharp decrease in the number of calls and emails I get asking me to sell my home or take out a loan.

TL
Tracey L
2024-11-02
BBB
★★★★★

I want to express my appreciation for Optery, a service focused on helping users remove personal information from the internet. From the moment I enrolled, I was struck by Optery's effectiveness in locating and eliminating our personal data across various online platforms. The process was simple, and I quickly observed a notable decrease in the sensitive information available about my family online.What truly impressed me was the overall positive experience we had. The user interface was intuitive, making it easy to navigate. I found it refreshing how accessible the different features were for managing our online presence without any complications.Another standout aspect was Optery's support system. Whenever I had inquiries, they responded promptly and ensured all my concerns were addressed, even following up afterward! Such dedicated customer service is a rarity and deserves all, my experience with Optery has been overwhelmingly positive from start to finish. Its effectiveness in removing personal information, user-friendly design, and exceptional customer support makes me wholeheartedly recommend this service to anyone looking to improve their online privacy. Thank you, Optery, for making this process so seamless!

MC
Michael C
2024-12-23
BBB
★★★★★

Optery is the best company to go with for profile and personal information removal from data brokers. I have tried many other cheaper and more expensive companies that offer the same service. Optery is the best choice as they expeditiously work to remove your information online all for a very fair price compared to other companies. While other companies will eventually remove information Optery accomplishes this with great speed and accuracy. They will even notify you if they arent sure about a record at which point you can review the info and see if its really you. If yes it will be removed promptly. Opterys subscription plans are very flexible giving many different options to choose from. If you fall on hard times there is an option to pause your subscription. I am mentally disabled and Opterys customer service for disabled people is fantastic. Not only has their service made me feel more physically and mentally safe. It has allowed me to venture outside of my home without being completely fearful. I am diagnosed with agoraphobia and paranoia along with other psychosis and Optery has helped ease the symptoms. They are really dedicated to customer service for all individuals including the disabled. I also havent worked with a company that responds to support emails that quickly before. Responses typically comes within minutes. Their agents are kind, caring, and understanding of people and their specific situations. Optery is the best company for data removal. They work extremely quickly and you can even choose to use AI to help the process go faster and smoother. Opterys pricing is extremely fair and offers a lot for the price. I thank Optery for all they have done for me. -

KL
Karen L
2025-06-06
BBB
★★★★★

Ive had the Optery Ultimate Plan for over six months now, and I cant say enough positive things about the plan and the customer service I have received from . The by-monthly report I receive is easy to read and understand. The Dashboard is also easy to navigate and informs you of your completed and pending removals. Most importantly, I can't say enough about Opterys customer service. Every email I have sent asking a question has been answered quickly and always thoroughly answering my questions. I have occasionally asked questions about other ways to protect myself that might not fall under Opterys services. However, they still go above and beyond to answer my questions and, on a few occasions, provided me with website links as a resource. The staff are always kind, considerate, and you get the feeling that they care about you, and have a high regard for customer service. I highly recommend . You will not regret it.

DA
Doctor A
2025-09-29
BBB
★★★★★

Optery offers a valuable service at a reasonable price. In today's world, digital privacy is very difficult to achieve. For nearly two centuries in , our laws recognized that privacy is "the right to be left alone." Regrettably, those days are far behind us. Today, our data is big business. Corporations believe our data is THEIR property simply because they have monitored, collected, archived, and sold information about our personal online behavior and buying habits... consistently without our permission or even our awareness.This is a twisted and self-serving viewpoint to be sure, but it is indeed today's reality. Optery offers individuals an affordable and convenient method to push back a bit on the bazillion data aggregators. Sadly, they collect and sell our information with complete abandon. The service offered by Optey scrubs this information quite well... and rescrubs it when it reappears (a constant battle). In previous years, I spent the time and effort to clean up this digital "bread crumb trail" by my own efforts. Within a few short years, aggregators became so prolific that my personal efforts were totally insufficient (and I'm a retired CEO from the computer industry).Upon discovering Optery, I was a bit skeptical at first. However, I have found this service to be amazingly thorough, convenient and a reasonable value for the money. For the past couple years, my annual membership has been a very good use of money... and offers me some peace of mind in an age when this has become an increasing rarity. Thank you Optery for your terrific service. Highly recommended.

JC
Joe C
2024-02-24
BBB
★★★★★

So far so good. I just recently signed up for the Ultimate plan and am hopeful that over the coming months I'll see my info removed from lots of sites. I've been very happy so far with how responsive the company has been to my questions. I made an error when entering my info during sign up which messed up my exposure report. corrected my mistake and ran another scan of the web for my info. I hope I'll be motivated to write another positive review in a few months once the opt out requests take effect.

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