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SirKnightSaySo102
2026-03-21
So far so good! Ultimate Customer.
They have been doing what I hired them to do so far and removing my personal information sold all over the web and Dark ScamWeb. The screenshots are in my profile of the exposure, the process status, and when removed a screenshot of no information found search results. As for the scam "Dishonest" brokers if they won't remove I want to see containment and hamming anymore they sell to. Even escalation and threatening legal action if the information showing is false inflammatory slanderous or misleading. Bottom line I understand this is a never ending battle at the same time I want to see if not removed to be contained and or buried as long as you guys are doing your job and hamming and keeping the pressure on you’ll have a customer for a long long time thank you for your work so far. FYI some of these not so great reviews on here are possibly scamming brokers or maybe someone that does not quite understand this is long battle against an enemy that will not play fair (DarkScamWeb). Unless you have $1000's to burn on a lawfirm that can't do much against someone or some company outside of your own this is one of your better options as long as they keep up their end of the deal and hammer these jokers with requests and escalate accordingly in a not so friendly manner after many nice attempts have failed.
★★★★★Thank you!!
When I requested my free scan, it came back with 368 data broker listings! I’ve been using the service for awhile now, and they just emailed me an updated report. They’ve gotten it all the way down to 39! And it looks like several of those are new data brokers that they just founded!
★★★★★Wonderful resource for getting started with reclaiming “some” control of my personal data
Very helpful to get started with removing personal data from broker sites. Successfully removed a large amount of profiles on my behalf. Would recommend as a way to get started.Inevitably there are data brokers that I have had to do some manual follow up with. Would love to see functionality added for those “In Progress” to have a way for me to add notes for the steps I have taken myself to help keep track.
★★★★★Service is Great, App Needs Improvement
The service that Optery provides, to find and remove your information off the internet, is actually pretty good. I check the monthly reports for myself and so far they have been really good at finding my information online and also showing proof of deletion. The only reason I’m taking off a star from the review is because of their app. I feel like it needs to be more user friendly and more convenient for the user. The amount they charge for their service, I would also want a very decent app for that price too.
★★★★★Suspiciously few reviews and many typos but seemingly legit?
I discovered this service through PC Mag’s pretty glowing review and decided to take the leap with Optery’s most expensive plan (relatively reasonably priced for the market, as far as I can tell). But I have to say I’m a bit put off by the number of typos and at-times counterintuitive and/or buggy interface — this may be more telling about me but I’m pretty wary of handing over my personal information to an outfit that, say, mixes up “then” and “than” or “it’s” and “its”. It just doesn’t instill much confidence in the site’s reputability or authenticity.At the time I write this, Optery is still processing my scan that I initiated about two hours ago; by contrast, Mozilla’s free scan took about a minute or two, with albeit a smaller database to search from. I’ll try to remember to update this review if anything major happens (either good or bad), but so far I’m a little skeptical but cautiously optimistic.
Response from Optery
We really appreciate your honest feedback. We're genuinely sorry that typos and interface issues have made you question our service. You're absolutely right to expect better, especially when it comes to your personal information. We understand your skepticism and are committed to earning your full trust. Your feedback is crucial for us to improve, and we're dedicated to delivering the high-quality, reliable service you expect. Thank you for giving us the chance to make things right.
After 4 months…
not much has changed .. I was desperate for relief from all the spam texts.. hoped the basic $40 plan would help.. alas, spam texts persist, plentifully after 4 months. Also, the status reports break the progress into three categories: In-progress, Pending (isn’t that the same as “in-progress”??) and “Removed/Not Found.” WHY are “Removed” and Not-found lumped into one? I can’t tell if they’ve only managed to remove 1 while 100 others are “not found.” Needs to be more transparent. And what’s the difference between pending and in-progress. Come on y’all. Either way, 4 months in, there appears to be no difference in the amount of spam I’m receiving :/
Response from Optery
Hi there, thanks for sharing your experience and feedback. We completely understand how frustrating that is.A bit of clarity on how things work: Optery acts only as your Authorized Agent to submit opt-out and deletion requests on your behalf, as agreed in our Terms of Service and Privacy Policy. We don’t sell your data or share it in ways that generate spam.About the statuses:* In Progress means a request is actively being worked on.* Pending means we’re waiting for the data broker to accept or process the request. We know these can feel similar, and your feedback on this is helpful.* Removed / Not Found are grouped because either way your data is no longer publicly available, but we agree it could be more transparent, and we’ve shared this with our product team.Spam can still appear for reasons outside our control, like automated spammers or reused lists, but we remain committed to removing your information from the data brokers that feed these lists.We’d like to take a closer look at your account to see what’s happening with your removals. Please reach out to our support team at support@optery.com, and we’ll check your account and help as much as we can.
Don't pay for this service
I paid for ultimate tier and am fed up. They are deceitful about what they do. They combine the items they removed with items they didn't find were compromised or needed attention. I messaged for a more specific breakdown of how much has been actually removed and they said they don't have that data which is either dishonest or a system designed to avoid record keeping of the one thing they actually do so they can get credit for sites that weren't compromised in the first place. The graphic showing what is being removed (or what didn't need to be removed) has crept along for 5 months, still over a quarter of sites in progress. My spam calls and texts and mail has not reduced. For over ~$125 paid at this point, I would expect a lot better service. Prices have skyrocketed in recent years for this service but you are clearly not getting what you pay for. I can't imagine at this speed the ultimate price got me any special time or attention. If you want to pay for years to eventually get removed, pay for Optery. Otherwise, look elsewhere.
Response from Optery
Thank you for your honest feedback. On the dashboard we group certain statuses together to simplify reporting. For the Removals Protection status, we combine “Removed” and “Not Found” into one status. This happens because a single data broker can have multiple profiles for the same person (different name or location variations), and some removals happen during gaps between scans. This can make it hard to separate what was actually removed versus what was never found, so the system shows them together as Removed / Not Found to make the display easier to understand. You can read more about that here: why we combine “Removed” and “Not Found” statuses. That said, I understand that seeing a high number of “Removed / Not Found” without clear differentiation can feel misleading if you’re trying to see exactly what was removed versus what was never exposed. I’ll flag this feedback to our product team so they can consider ways to make this clearer in the app.We always aim to be transparent about the work being done, and I’m sorry if the current reporting didn’t communicate that clearly for you. Please feel free to reach out to support@optery.com if you need more information.
Look elsewhere
I’m extremely disappointed with Optery. Customer service is basically non-existent. There’s no phone number to call and speak with a real person — everything is handled by bots or automated responses, which makes it impossible to get actual help when you need it.I paid for the highest level plan expecting better support and more hands-on service, but it feels no different from the free version. The platform did identify a few sites that supposedly needed to be contacted to remove my data, but they haven’t even reached out to those sites. So I’m paying for a premium service that isn’t actually doing the work it claims to do.Your only option for customer service is email or a chat in the app that requires you to send a message with your info they already have to answer basic questions each time. Overall, it feels misleading to charge for a top-tier plan when the level of service is the same as the free option. If you’re expecting real support or proactive data removal, don’t expect much. Very frustrating experience.
Response from Optery
Hi, We’re really sorry to hear about your experience this isn’t the level of service we aim to provide.We understand your concerns around support and removal progress. For paid plans, Optery does carry out removals on your behalf, but timelines can vary depending on each data broker. That said, we’d like to review your account to confirm what’s been completed and what’s in progress.We also hear your feedback on support access. While we currently provide support via email and in-app chat, your experience matters and we take this seriously.Please contact us at support@optery.com and we’ll escalate this and work with you directly to resolve it.
Complete innacurate results
I thought I’d check out the free version with the idea of buying the subscription, but with massive number of false positives there’s no way I could justify paying for this. My first, last name is fairly common. But my middle name isn’t. Still the software served me hundreds of instances with people with completely different middle names. I could understand if the middle name was absent or just the middle initial was used, but when the middle name is nowhere near my middle name it’s bad software algorithms at work.UPDATE: as they requested I provided them with an email with more details. I got back a canned response that pushes a subscription to solve my problem. Suggestions included all the things I initially did based on their recommendations to get more accurate data. Why on earth would I subscribe when the free data they have provided is so wildly inaccurate?
Response from Optery
Our algorithm usually does a good job of finding your profiles, but sometimes it can pick up records that belong to someone else with a similar name, age, or location. Data brokers themselves can also mix up information, which can lead to false positives. Since you were using the free version, your report is fully automated. You might see extra profiles if your name is common or if there isn’t enough information to narrow down the matches. Adding details like your middle name, other names, or past locations can help improve accuracy:https://app.optery.com/profileWe really want to make sure the information and guidance we provide is accurate, so it would be super helpful if you could email us at support@optery.com with the details of this issue. That way, we can look into it more closely and make sure everything is handled properly.
This is a not possible
Their entire Service is a Joke- I have been paying for the last 12 months for this service , and the majority of the brokers that I show up on have not been removed- you are better off visiting each website and opting out yourself / even if it takes a Herculean effort . Someone needs to look into this entire industry Including Data Brokers - I recently found out / that this is just level one - there is a second level through services like Lexus Nexus that not even an act of Congress will remove your data from. It is there and they refuse to remove it . (In our case we have a legitimate reason since we fell Victims to Corrupt paid off Police Officers in a dangerous county in the state of Maryland . (At least the FBI is investigating our case)
Response from Optery
Thank you for taking the time to share this — and we're truly sorry for the experience you've had.The results you've described are not what we want for any of our customers. Some data brokers do require multiple removal cycles and some are not included in our standard coverage. Please contact us directly at support@optery.com. We'll personally review your account, walk you through exactly where your removals stand and investigate further.